Appointments
At Hub City Vet Clinic, we operate by appointment only to allow for ample time to address all concerns for every patient. Appointment requests can only be held for 24hours without confirmation! We appreciate prompt response to requests and your timely arrival for appointments to help us maintain our schedule.
If you are running behind: As a courtesy to others, if you are going to be more than 10 minutes late for your appointment, you may be asked to reschedule your appointment. Appointments may be marked as No Show and rescheduled if you arrive more than 10 minutes after your scheduled appointment time.
No Show Policy: Due to an increasing demand for appointments and limited availability, any client who is marked as a No Show for 3 or more appointments will no longer be able to schedule appointments ahead of time without first leaving a deposit of $100. This deposit can be used towards the cost of services during your appointment but is NONREFUNDABLE should you cancel or miss your appointment.
Emergencies: Hub City Vet will do our best to accommodate all emergency situations and unforeseen circumstances. However, please know these situations may be subject to additional fees. If your pet is experiencing an emergency CALL the clinic immediately to advise our staff of the situation. Do not send a message or submit an online request.
Same Day Appointments: For your convenience, we offer a LIMITED number of same day appointments for urgent care and sick patients. These appointments fill quickly! We recommend calling first thing in the morning to secure your spot if you have concerns for your pet.
Reminders
Our staff is full of hardworking individuals who want the best for you and your pets. Please treat them with respect. We have a zero-tolerance policy for profanity, verbal threats, bullying, or any acts of violence or aggression towards our staff or other clientele. These behaviors will not be tolerated, and we reserve the right to refuse service to anyone!
