New Clients at Hub City Veterinary Clinic in Lubbock, TX
Welcome to Hub City Veterinary Clinic! Whether you just adopted a new puppy, moved to Lubbock with a senior cat, or are simply looking for a veterinary team you can trust, we are glad you found us. At our clinic, you can expect state of the art medical care for your four-legged companions, delivered by people who genuinely care about you and your pet.
We believe in nurturing the human-animal bond and building a lasting relationship between people, pets, and their veterinary team. From your first phone call, you can expect a courteous receptionist, clean and comfortable exam rooms, friendly doctors, and caring technicians who take time to get to know your pet. We appreciate the important role we get to play in your pet’s health care, and we never take that trust for granted.
Getting Started as a New Client
Becoming a new client is simple. Call our office or request an appointment online, and our team will help you choose a time that works for your schedule. Before your appointment, please gather any medical records, vaccine history, and adoption or breeder paperwork you have for your pet. Our before your first visit page explains how to send records ahead of time and complete your new client form so check-in goes quickly.
During the first visit, one of our veterinarians will perform a thorough nose-to-tail exam, review your pet’s history, and talk with you about vaccines, parasite prevention, nutrition, dental health, and any concerns you have. To learn more about what happens during an appointment, visit our what to expect on your visit page.
Helpful Resources for New Pet Owners
We want every new client to feel informed and prepared. You can take a virtual hospital tour to see our facility before you arrive, and review our payments and pet insurance page to learn about accepted payment methods, financing through Cherry, and pet insurance options. Appointments are appreciated, and walk-ins are welcome.
If you have any questions or comments about how we can care for your pet, please call Hub City Veterinary Clinic at (806) 701-5000. We look forward to meeting you and your pet!
Frequently Asked Questions for New Clients
Is Hub City Veterinary Clinic accepting new clients?
Yes. Hub City Veterinary Clinic welcomes new clients and their pets from Lubbock and the surrounding South Plains communities.
What should I bring to my pet’s first appointment?
Please bring any previous medical and vaccine records, adoption or breeder paperwork, a list of current medications, and a fresh stool sample if possible. Dogs should be on a leash and cats should be in a carrier.
Can I fill out new client paperwork before my visit?
Yes. You can download our new client form, complete it at home, and email it to info@hubcityvet.com to speed up check-in.
Do you accept walk-ins?
Appointments are appreciated and walk-ins are welcome. Scheduling ahead helps us minimize your wait time.
What forms of payment do you accept?
We accept cash, debit cards, and Visa and Mastercard credit cards. We also offer payment plans through Cherry with no hard credit check to apply.
How long does a first visit usually take?
Most first visits take about 30 to 60 minutes, depending on your pet’s needs, any vaccines or testing, and how many questions you have for the veterinarian.
How do I schedule my pet’s first appointment?
Call Hub City Veterinary Clinic at (806) 701-5000 or request an appointment online, and our team will help you find a convenient time.
